Great-ful customer service!

About a week ago I was excited to FINALLY receive some items I had ordered online (I do think that the retailer's go-to mode of shipping is literally the 'slow boat from China' 😅). The package contained some fun stuff, including bookends for my daughter's room and some very fancy 'home socks' with narwhals on them. The last item was a beautiful jade/forest green shirt, which, after having gotten lost between UPS and USPS last time I ordered it (don't worry, my money was refunded), I was also very happy to receive. However, when I took the shirt out of its packaging I found that it REEKED of cigarette smoke. 

In addition to being a little grossed out, I wondered, if the shirt was not a return, how someone could be allowed to smoke in a facility where they package these things?! I couldn't help thinking about a warehouse filled with workers and (likely flammable) clothes and people carelessly milling about with lit cigarettes in their hands. (Aside from that thought: I should petition to be Smokey the Bear's sidekick if this whole teaching gig doesn't work out).

Anyway, after being busy with other things for a few days, I finally got around to calling the company. The person who answered my call was SO understanding, and actually REFUNDED my money! I was so surprised, because my main purpose for calling was really to let them know about a possible QC and/or safety issue, not to get my money back for an item that was otherwise perfectly fine. But of course, I certainly won't complain, and am grateful for the unexpected refund.  

So, to that kind associate working long days on the phone in customer service (wherever you are!), I thank you! 😄

Image: It looks a little lighter here, but this is the shirt I received.
I can't wait to wear it outside the house!

 

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This post is part of the gratitude practice I have been working on since the beginning of 2018. Curious? You can read all about it at ByChanceBuddhism!

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May all beings be happy!